Refund and Cancellation Policy

Last updated: 14 October 2026

1. Purchases are non-refundable

All purchases on Mock Test Mitra are final and non-refundable once access has been granted. What you buy is digital content, delivered in full the moment payment is confirmed.

2. Try everything before you pay

You never have to pay to find out whether Mock Test Mitra suits you. During your free access period you can read the study material and sit real mock tests — the actual questions, answer keys and explanations — and the referral programme can extend that period at no cost. Please decide before you pay, not after.

3. Cancellation

Plans do not renew automatically: each is a one-time purchase for a fixed period, so there is no recurring charge to cancel. You can stop using the service at any time, but unused time is not refunded or credited.

4. When we refund in full

We will always refund you in full if:

• you were charged more than once for the same purchase;
• you were charged without making a purchase, or charged the wrong amount;
• you paid but access was never granted, and we cannot put that right promptly; or
• the content you paid for is withdrawn or unavailable for an extended period during the term you bought.

5. Free and referral access

Access given at no charge — a free-access period, a promotion or referral days — has no cash value and is not refundable or exchangeable.

6. Billing issues and grievances

Email mocktestmitra@gmail.com from the address on your account, with the payment reference and what went wrong (put “Grievance” in the subject line for a complaint). We acknowledge within 2 working days, respond to grievances within 7 working days, and complete an approved refund to your original payment method within 7 working days; your bank may take a few days more to show it.

7. Your statutory rights

Nothing in this policy limits any right you have under applicable Indian consumer law.