Contact us
Last updated: 24 September 2026
There is one address, and it is read by a person rather than a ticketing system:
Email: mocktestmitra@gmail.com
Operated from: India. Support is in English and Hindi.
We do not run a phone helpline. Email is the only channel, which means every request is written down, and nothing depends on catching someone at the right hour.
1. What to put in the email
Write from the address on your account. That single detail is what lets us look anything up, and a mail from a different address usually turns into a round trip that costs you a day.
Beyond that, the useful things are:
- what you were trying to do, and what happened instead;
- the test name or question number, if it is about content;
- the payment reference, if it is about money;
- your device and browser, if something on the page misbehaved.
2. Billing and payments
For a charge you do not recognise, a duplicate charge, or a payment that went through without access being granted, email us with the payment reference. We aim to acknowledge within 2 working days and to complete an approved refund within 7 working days.
What is and is not refundable is set out in the Refund and Cancellation Policy — worth reading first, because it will answer most of these questions faster than we can.
3. Questions, answer keys and study material
If you think an answer key is wrong, tell us — with the test name and question number, and ideally why you think so. We would rather be corrected than be quietly wrong, and corrections are applied to the live question bank.
4. Accounts and access
Login trouble, access that did not appear after a purchase, or a request to delete your account and data: same address. Account deletion requests are handled under the Privacy Policy.
5. Privacy grievances
Complaints about how your personal data is handled go to our designated Grievance Officer, whose details are published in the Privacy Policy. Put “Grievance” in the subject line so it is routed correctly.
Statutory timelines apply: acknowledgement within 48 hours, and resolution within 30 days.
6. How quickly we reply
| What it is about | We acknowledge within |
|---|---|
| General support, content corrections | 2 working days |
| Billing and payments | 2 working days |
| Privacy grievance | 48 hours (resolved within 30 days) |
These are the targets we hold ourselves to, not a legal guarantee. If something has gone past them, send a reply on the same thread — it has probably been missed rather than ignored.
7. What this address is not for
We do not offer one-to-one tutoring, and we cannot answer “how do I solve this problem” questions individually. Solutions and explanations live inside the tests themselves. Advertising, guest posts and link-exchange offers are deleted unread.